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Assessment Disconnect

January 27, 2010

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WASHINGTON -- Last week’s annual gathering of the Association of American Colleges and Universities here may have left you with very different impressions of the state of student learning assessment in higher education, depending on which sessions you sampled.

If you sat in on the many presentations by campus officials talking about their efforts to engage students, improve retention and measure their results, you’d have been left with the unmistakable impression that there are lots of individual faculty members, departments and colleges very much dedicated to measuring how successfully their students are learning and using that information to improve the quality of the education they provide. The presentations gave the lie to the arguments of critics that college administrators and professors are casually indifferent to whether their students are learning, loath to analyze their own performance, and unwilling to change.

But if you sat in on sessions at AACU (and at this week's annual conference of the Council for Higher Education Accreditation's annual forum) in which policy makers and outside critics talked about the national environment around student learning outcomes and assessment, it was equally clear that major questions remain about just how serious higher education as an industry has gotten about these issues.

Do the multitude of individual campus efforts amount to a comprehensive effort to change practices within higher education? And is the progress -- without something that ties it together nationally -- likely to satisfy external pressure from politicians and others on colleges to prove that they are giving students the skills that they (and their eventual employers) want and need?

When the public looks at higher education, it sees "little evidence ... of the urgency of the need to change," Michele Cahill, vice president for national programs at the Carnegie Corporation of New York, said at an AACU session on policy makers' skepticism to liberal education. "Higher education has been fragmented and idiosyncratic in its ability to change."

"We've got to end casual, undisciplined approaches to learning and assessment," added Paul Lingenfelter, president of the State Higher Education Executive Officers.

Echoes of 2007

The disconnect between those views and the beehive of activity on campuses might sound familiar to those who followed the intense debate within higher education, during the last years of the Bush administration, over the accountability push by Education Secretary Margaret Spellings' Commission on the Future of Higher Education.

Many higher education officials bristled at the commission's suggestion that colleges and universities were paying little attention to the academic success of their students, and viewed its calls for commonly accepted measures of student learning that would allow students, parents and policy makers to compare colleges to one another as leading to dangerous oversimplification.

The Bush administration's most aggressive effort to carry out the commission's accountability agenda, through attempts to change federal rules governing accreditors, was stopped dead in its tracks in 2007. But Spellings and her commission had the undeniable effect of accelerating the work by accreditors, higher education associations and others to prod colleges to step up their assessment activity, with several groups of colleges going so far as to adopt voluntary systems in which they agreed to use common measures of student learning to allow for the sort of comparability Spellings advocated.

Three years later, the situation has changed little, as evidenced by the discussions at last week's AACU meeting and debate at this week's accreditation forum. Yes, there continues to be a wide array of initiatives and activities -- on lots of individual campuses -- aimed at measuring how students are learning and using that information to change curriculums and teaching methods.

But despite continued pushing and prodding by groups like AACU and others, and efforts like the Lumina Foundation on Education's "tuning" experiment to develop statewide accords on the relevance and rigor of specific degrees, relatively little progress has been made to date toward forming a broad, cross-institutional consensus about what a liberally educated college graduate should know and be able to do, and toward more regularized reporting of how successfully colleges are producing graduates with those skills.

One possible explanation for the relative lack of movement may be that the political pressure on higher education to account for student learning outcomes has eased since Spellings and the team responsible for No Child Left Behind left office. The Obama administration largely focused elsewhere (on college access and completion) during its first year, perhaps signaling to college leaders (or at least the campus rank and file) that the accountability movement has faded.

But that is almost certainly a flawed assumption. While the new administration has indeed put its energies most visibly into other endeavors, it has quietly endorsed and expanded its predecessor's push to get states to build student databases that are designed, first and foremost, as accountability tools to produce better data on how students move (or don't) through the educational pipeline.

During the continuing negotiations over possible changes in federal rules governing the integrity of the financial aid programs, the Education Department is making various proposals that some college officials see as opening the way for states and the federal government to get much more involved in overseeing their institutions.

And at Tuesday's Council for Higher Education Accreditation meeting, Under Secretary of Education Martha J. Kanter echoed many of the criticisms that her predecessors in the Bush administration made of higher education's process of self-governance, saying that "accreditation is not transparent enough" and urging higher education to "join us in working toward a modern 'culture of accountability.' " Kanter said she believed the self-studies that colleges produce in accreditation should be made public, and urged accrediting agencies to open up the meetings at which they decide institutions' fates, as well.

So while many observers believe that this administration has more respect for higher education and is likely to be less heavy-handed in whatever pressure it puts on colleges than the last one was, they expect federal pressure to eventually intensify once again.

Accountability With a Smile

For that reason, among others, many higher education leaders argue that colleges and universities cannot afford to stop their own quest to develop meaningful evidence of student learning. State policy makers, parents and others -- troubled by continually rising prices and low completion rates, and worried about whether students are being well prepared for work and life -- grow less and less willing to accept colleges' traditional assertions to "trust them" that students are learning.

Despite the uptick in activity, "I still feel like there's no there there" when it comes to colleges' efforts to measure student learning, Kevin Carey, policy director at Education Sector, said in a speech at the Council for Higher Education Accreditation meeting Tuesday.

Views like Carey's, which are widely held by policy experts who look at higher education from the outside, tend to aggravate faculty members and other professionals in the industry to no end (the reception at the CHEA meeting was cool, to be generous), given how much assessment activity is unfolding on the campuses.

That's where the disconnect comes in. Most of the assessment activity on campuses can be found in nooks and crannies of the institutions -- by individual professors, or in one department -- and it is often not tied to goals set broadly at the institutional level. Some of it has been undertaken directly in response to the outside calls for accountability, and seems workmanlike -- testing or measurement done for measurement's sake.

In some ways that's not surprising, given that higher education is largely responding to the Spellings Commission's (flawed) approach of pushing a top-down assessment mechanism, Peter McWalters argued Friday at an AACU session. McWalters, the former commissioner of elementary and secondary education in Rhode Island, who now works for the Council of Chief State School Officers, said that the Bush administration's accountability strategy was ill-advised because it emphasized assessment over standards -- focusing on getting colleges to use common measurements of learning outcomes and envisioning a federal role in defining what students should know.

To be ultimately successful, any meaningful assessment effort must be embraced widely by instructors, said McWalters -- and to do that, "you've got to start this conversation as an instructional conversation that includes assessment," he said. It must begin with agreement (in a department, a college, and ultimately across a discipline or institution) about the learning goals that students should derive from the curriculum -- and then intensive work to infuse the skills needed to reach those goals into the curriculum, course by course, McWalters said.

Only by incorporating the learning goals into the curriculum, and using them to change and improve instruction, can assessment be useful -- and accepted -- on campuses.

But that sort of assessment alone doesn't meet what McWalters called the "other part of the test" -- the comparability goal on which policy makers insist to hold institutions accountable. "A legitimate process for evaluating learning outcomes," Carey told the CHEA meeting Tuesday, "has to ... be consistent, it needs to be understandable to someone other than the institution itself, and ... it needs to be judged relative to some kind of standard."

One way to achieve that, Lingenfelter of the State Higher Education Executive Officers argued at AACU, is by getting broad consensus (across swaths of institutions, or within academic disciplines) on "coherent, concrete vision of what a liberal education is," so that the goals that individual colleges are infusing into their curriculums are common (or close to it) from institution to institution. AACU has undertaken work along those lines as part of its Liberal Education and America's Promise initiative, and disciplines such as engineering have moved in that direction, but the idea of a commonly embraced set of learning outcomes is far from reality (and strongly opposed in some quarters).

While the Bush administration often signaled that it favored standardized testing as the best way to persuade the public (and politicians) that meaningful learning is taking place, there is another way to validate what's happening in classrooms, McWalters said -- by making transparent the professional judgments that instructors make about their students' work.

Given the technology that is available today, he said, it is not difficult to imagine panels of experts reviewing the grades and scores that professors at different institutions have given to their students, with the goal of "anchoring" in the norms of the field the professors' judgments about how successfully the students have achieved a set of common learning goals. Countries such as Singapore and Ireland, he said, have adopted such approaches, "getting away from having no standards to having standards that are tracked either by testing or by professional judgment that is transparent."

"There are places in the world where the assessment instrumentation of choice is exhibition-oriented professional judgment [rather than testing], but assessment keeps anchoring the judgments" so that confidence develops that they have meaning beyond an individual institution, McWalters said. "You anchor the judgment by being public with others who share the responsibility for teaching and learning -- not the federal government, and not the testing companies."

That may not be the only way to build greater national confidence in what colleges are doing to measure student learning (the New Leadership Alliance for Student Learning and Accountability, for instance, is promoting the idea of a voluntary, "LEED-like" peer-review process through which colleges' would seek certification of their assessment programs).

Colleges (and their instructors) are unlikely to be able to hide when outside accountability pressures next build on them, McWalters and others argued -- so wouldn't it make sense for them to build an assessment structure that they own?

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Comments on Assessment Disconnect

  • Accountability at What Level?
  • Posted by Sean McKitrick , Assistant Provost, Institutional Research & Assessment at Binghamton University, State University of New York on January 27, 2010 at 7:45am EST
  • Interesting article, suggesting frightening implications for assessment, in my view? Assessment should be more transparent by reviewing how faculty grade?

    I think the reason that people are questioning the impact all these assessment efforts are having might be explained by the fact that institutions in the United States have different missions, and that there is no comprehensive, national curriculum. Several institutions I am aware of can share narratives of how assessment has led to changes in curricula, and have sparked inititatives and "new thinking" about ways to further enhance student learning. But it takes 3 to 5 years, at a minimum, for assessment to make a difference, and many colleges and universities just got started a few years ago. The real challenge in assessment is not only to share assessment results with faculty (which is work enough), but to get faculty and administrators to use the information in their own practice.

    In my opinion, one reason the liberal arts are in so much trouble at some institutions, and enrollment in the liberal arts gathers such resistance in the eyes of so many first-generation parents in particular, is precisely that many of the disciplines in the liberal arts have not collected information about student learning and the impact of their disciplines on their students' overall success. Yet, I have heard from many department chairs in theatre, to cite one discipline, that their students end up becoming exceptional managers because their education in theatre taught them to respond positively to criticism/feedback, and to give constructive feedback. Assessment helps these departments understand not only how to improve student learning, but to understand the overall impact of the education these disciplines offer students. But liberal arts disciplines are often the most resistant to student learning assessment.

    In my view, we simply need to continue assessing learning at institutional levels--if the purpose of assessment is not merely to collect information for the purposes of compliance, then it is most meaningful for institutions to assess student learning on their own terms.

  • Widespread Learning Outcomes Measurement in VSA
  • Posted by David E. Shulenburger , Vice President for Academic Affairs at Association of Public and land-grant Universities on January 27, 2010 at 8:30am EST
  • The suggestion that most universities are unwilling to measure and report to the public their students’ learning outcomes is not correct for most public Through the Voluntary System of Accountability, 331 public universities have agreed to use one of three national instruments to measure learning outcomes and one of four national surveys to measure student engagement and to report the results to the public on their web site.

    Collectively, these 331 public universities enroll approximately 40% of all U.S. students enrolled at four-year institutions and represent more than half of all public universities. We invite your readers to visit the College Portrait website (www.collegeportraits.org) to review these results and a wealth of other information. The College Portrait is a user-friendly resource for prospective students, their families, and anyone interested in finding out more about public universities. Accountability for these universities is happening now.

  • And success is?
  • Posted by theron on January 27, 2010 at 9:00am EST
  • The first post here notes that: "many of the disciplines in the liberal arts have not collected information about student learning and the impact of their disciplines on their students' overall success." I would suggest that the problem lies more closely with how success itself is defined. What is culturally valued? If education ought not be a count noun, then what is it and why have it? Another question might be what are the mis and pre conceptions students bring to the educational process..and why are these so widespread? As literacy rates drop, as education funding is cut, as education is increaslingly marketed as the solution to job creation, then what exactly IS success and how to we count it?

     

  • When the Accountability Train Left the Tracks
  • Posted by Glen S. McGhee , Dir., at Florida Higher Education Accountability Project on January 27, 2010 at 9:30am EST
  • McWalter's proposals -- about "making transparent the professional judgments that instructors make about their students' work" and "anchoring in the norms of the field the professors' judgments" -- are significant enough to be developed further.

    But this would mean "getting away from having no standards to having standards that are tracked either by testing or by professional judgment that is transparent."

    As promising as this approach seems, it faces insurmountable obstacles.

    For one thing -- "getting away from having no standards" -- has already been technically achieved by statute with the changes to the 1992 HEA. That was many years ago, and there wasn't just one standard issued for student learning, but a number of other standards as well. So, what went wrong? See http://home.earthlink.net/~fheapblog/id9.html .

    Just as with the good intentions behind the HEA, it needs to be recognized that assessment and the exercise of professional judgment (i.e., testing and expert knowledge) is always embedded in social structures that select for institutional inertia. Reviews and follow-up are conducted by the members themselves, as serve their own interests.

    And expert knowledge, by its very definition, is inaccessible to those outside the profession, and therefore cannot be made transparent in the way supposed. The rhetorical appeal to professional judgment, while embraced by those that have it, only serves to further mask the underlying problems with assessment and accreditation.

    In fact, if institutions and accreditation are viewed as "legitimacy engines" that allocate resources and internal processes according to perceived legitimacy needs, this reduces assessment and accreditation to confidence building and "quality assurance."

    For these reasons, the apt comparison is not with the "Echoes of 2007," but with 1992-1994 -- when, as they say, the accountability train left the tracks.

  • Moving Toward the Threshold
  • Posted by Cliff Adelman , Senior Associate at Institute for Higher Education Policy on January 27, 2010 at 9:45am EST
  • First, nice job, Doug! You picked up most of the major themes, and reminded folks of the background political dynamics that are now part of “assessment.” As part of the background, I would have added the work of the Federal “commission” (it was delicately called a “National Study Group”) previous to the Spellings Commission, the 1984 Involvement in Learning report, with 9 of its 27 recommendations directed at assessment, and in far more reflective, sensitive, and challenging ways than anything we have since seen at the national level. Involvement turned a lot of heads at the time, and generated a national assessment movement that ran for about a decade until it buried itself in fads such as TQM, and then faded. There’s an interesting history to be written there.

    Well, it’s back, but in strange, though predictable, forms. We’ll take a clever unrestricted-response standardized test off the shelf, run it on a sample of 100 or 200 of our students, post a “value-added” effect size metric that nobody really understands, and say, in effect, “We’re done! We can go home now.” It’s the easiest way out of perceived public pressure, even though its effects on students’ and faculty behavior is minimal, at best. The approach winds up being about institutions, not students, and that approach is only half okay. Now, if we really believe that whatever test we chose represents what we do for all our students in higher education and one of the bases for awarding degrees, what’s wrong with setting a passing score for our institution (there are very reputable psychometric ways for doing this, and, yes, there will be considerable institutional variation in cut scores), require all students to pass the test as one of the conditions for receiving degrees, and giving them three shots to beat the cut? Then we can post a retired version of the test and say, “This is what all our graduates can do!” That certainly would communicate a great deal more than a value-added effect size.

    Even that, though, would hardly be a full account of what higher education does, or what it requires students to demonstrate (other than earning 120 credits and a 2.5 GPA) to earn a bachelor’s degree.
    That’s what the Lumina-sponsored “Tuning USA” projects have been about; that’s what AAC&U’s “Our Students’ Best Work” project provided a template for; that’s what the now-defunct (I think)
    QUE project did. And in all these cases, one starts, ground-up, by faculty writing clear learning-outcomes states governed by verbs that (a) tell the observer what students actually do to achieve those outcomes, and (b) lead directly to any one of a number of assessment prompts, whether those prompts be for written assignments, performances, tests, exhibits, laboratories, etc. This is tough work, as the Tuning USA folks can tell you (and did, at the AAC&U conference), and you can’t pull it off in one year. If we’re serious about it all, we’ll be at it—as the Europeans have been—for a decade (the Latin Americans have been at it for 5 years, and the Australians are in the planning stage—so there must be something here). If Lumina and AAC&U continue their work (a high probability), and if the VSA adds this type of undertaking to its “accountability” portfolio, we may just push the threshold of “all okay.”

  • Valid Assessment of Liberal Learning
  • Posted by Terrel Rhodes , Vice President at Association of American Colleges and Universities on January 27, 2010 at 11:00am EST
  • Your "Assessment disconnect" article captures only part of the picture. AAC&U has worked for years with campus faculty, accreditors and business leaders to identify and promote the essential learning needed for this century. The Essential Learning Outcomes are broad and deep. They have been adopted by hundreds of campuses across the country as institutional learning goals for all of their students.

    In the most recent national survey of employers conducted by Peter D. Hart Research Associates and released on January 20th by AAC&U, found that..

    Employers are looking to their employees to use a broader set of skills and possess higher levels of learning and knowledge than in the past to meet the increasingly complex demands of the workplace. Employers believe that colleges should be placing more emphasis on a set of essential learning outcomes - written and oral communication; critical thinking and analytic reasoning; the application of knowledge and skills in real-world settings; complex problem solving; ethical decision making, and teamwork skills.

    A majority of employers also want colleges to increase emphasis on such learning outcomes as: innovation, knowledge of science and technology, information literacy, global knowledge, and quantitative reasoning.

    Undersecretary of Education Martha Kanter, who previewed the AAC&U statement, noted that, "We welcome the new determination in higher education to make learning outcomes a driving focus for campus effort and attention.”

    Entire state university systems, e.g. the California State University has adopted the LEAP Essential Learning Outcomes for all of their campuses, plus numerous other states and individual campuses.

    What is missing is the recognition that there are now standards or shared expectations for student learning on this broad set of student learning outcomes. AAC&U's VALUE project (Valid Assessment of Learning in Undergraduate Education) (http://www.aacu.org/value/index.cfm). was the focus of several sessions at AAC&U's meeting. This almost 2 year project involved faculty teams from 2 and 4 year campuses across the country in developing and articulating rubrics for broadly shared expectations of student learning based on faculty standards. Over 120 faculty worked on articulating learning expectations at progresively more sophisticated levels of quality performance that represented core characteristics or criteria for judging student achievement based on the actual work students are asked to do by faculty and other academic profesionals.

    Over 100 campuses tested the rubrics or standards that emerged from the project. A national review panel of faculty, employers, teachers and commuity members used a sample of the rubrics and found them to be understandable and usable by novices unfamiliar with rubrics and outcomes, and they had very high levels of agreement in using them as standards for judging he quality of student work from a wide variety of campuses and students.

    The VALUE rubrics have been incorporated into electronic student portfolios, being used at hundereds of colleges by students and faculty to collect, assess and reflect on student learning. The major commercial and open source portfolio companies are using the VALUE rubrics because they believe they represent critical standards for judging student learning regardless of the type of campus. The portfolios can aggregate the results of the rubric scoring that could eventually be used for comparing student achievement.

    The VALUE rubrics are a strong beginning that already exists, creating a basis for the shared conversation among faculty, students, and external policy makers that seems to be demanded. The VALUE conversation is something that faculty experts developed, that is and continues to be easily validated by colleagues on campus and off campus. Examples of student work collected through e-portfolios can be used to illustrate the standards to all audiences to ground the expectations in reall application of learning.

    The California State University system is now working to use the VALUE rubrics as a basis for measuring the Essential Learning Outcomes. Washington State Unievrsity uses similar rubrics and presents findings in a visually understandable manner containing stuident, faculty and external reviewers scores through their Harvesting Gradebook. Alverno College, St.Olaf and Spelman Colleges are using rubrics and portfolios of student work to make high stakes judgments about the quality of learning.

    We have the tools - the learning outcomes and the measures for judging quality - that actually encompass what faculty and employers say are necessary and we have campuses using them and communicating the results. We are substantially further along than suggested in knowing what to do if we have the will to move beyond the current metrics we have been using and that we know provide only limited useful information on a small set of outcomes and that we use because they are convenient and available. We now have richer and more robust options that actually build on faculty expertise, student application of their learning, and national expectations for quality of achievement.

  • assessment?
  • Posted by MathProf on January 27, 2010 at 11:45am EST
  • So we do a lot of assessment all the time. We give exams and quizzes and assign papers and read them and comment at length on them. This is labor-intensive, and to do it right requires specialized knowledge.

    Now the "assessment" movement wants us to do this in ways that outside publics can view and compare. But the outside publics cannot look at the actual exams we give -- something that would really work -- so instead faculty are asked to spend lots of our time and energy designing some surrogate.

    Where is the hard evidence -- the accountability, the assessment -- to suggest that any of this improves education?

  • At what price?
  • Posted by RSP , Associate Professor at TSU on January 27, 2010 at 2:15pm EST
  • How much is the general public willing to pay in tax and tuition increases in order to feel satisfied that universities and faculty are doing everything possible to maximize student learning? It costs money to train faculty and administrators and assessment committee members to do EFFECTIVE and MEANINGFUL assessment. It is not something that comes natural to us here in the trenches. It costs money to hire extra administrators and cover reassigned time to committee chairs/members to herd the cats so to speak and enforce EFFECTIVE and MEANINGFUL assessment across campus (and to collect and interpret the data). How much is all this costing? Are the policy makers themselves being OPEN with the public regarding the costs of assessment? Has it been demonstrated that the BENEFITS do indeed outweigh these COSTS?

  • Response to MathProf
  • Posted by Michael McIntyre , Director, International Studies at DePaul University on January 27, 2010 at 5:15pm EST
  • You know the answer to your rhetorical question very well. There is not one bit of evidence that assessment has done anything to improve teaching, retention, or what have you. Nor has there ever been any grassroots "demand" for accountability behind the assessment movement. This is a concocted industry of educrats that survives because it has wormed its way into the accreditation process. And, as the British experience shows, the further this nonsense gets entrenched, the worse for universities.

  • Enough!
  • Posted by marie on January 27, 2010 at 9:00pm EST
  • Frankly, I'm sick and tired of having to produce report and graphs and
    charts about how well my students do or do not do.
    As a faculty, our workload has gone through the roof and the pay has not kept the pace with what we are supposed to do. In many cases, especially, in California, our pay has gone 10% and our workload 20-30% at the same time.
    When will this AACU taka a look at salaries and workload? Then I'll be more inclined to feel positive about this! This is all paperwork which comes out our hides, often without any outside assistance or help. Give us the goods, never mind what it costs in terms of work for the faculty of small colleges who already cater to the whim of administrators who have never set foot in a classroom. Let alone taught or corrected papers. Their work is 9-5... and their salaries could pay for two or three faculty and/or lecturers.
    As I said: ENOUGH!

  • Bad Assumptions
  • Posted by John G. Bennett at University of Rochester on January 28, 2010 at 9:45am EST
  • I reject the assumption (implicit some of what is said about assessment) that the purpose of a liberal education is to prepare people for jobs, and also its corollary, that literature, the arts, understanding of human society and of the physical world are not worthwhile in themselves.

    I would like to see some reason (other than that it makes assessment easier) why all universities, colleges, and departments should be trying to produce exactly the same outcomes. In some areas this makes sense, and these areas generally already have national standards. But why should there be some one thing which all English departments, Philosophy departments, or History departments in the country are trying to do? What's wrong with diversity of aims? If that confounds assessment, so much the worse for assessment.

  • Harvesting Gradebook -- Institutional scale
  • Posted by Nils Peterson , Office of Assessment and Innovation at Washington State University on January 28, 2010 at 5:30pm EST
  • Making assessment activities visible and verifiable, and engaging interested, appropriate outside stakeholders in a program's assessment work that can roll up to university-wide accreditation are parts of the work that Washington State University is attempting to implement with extensions to its harvesting gradebook idea, see http://communitylearning.wordpress.com/2009/12/15/institutional-self-assessment-rubric/

  • Math prof
  • Posted by DFS , another math prof on January 28, 2010 at 9:30pm EST
  • Thank you for tirelessly defining assessment.

    It's just too bad that higher education has now in its bag of tricks the ever-changing thing called 'assessment.'

    And that's all that it is -- some nebulous bullshit, to be used at someone's similarly nebulous whim.

    When the edu-speaking gobbledy-gooks finally paint this world into a corner with their double-speak, so that we just don't know if we're coming or going, day by day, then I guess the world has finally fallen down, for good.

    We may never recover.