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No Good Deed Goes Unpunished

The requests begin in August and, mercifully and hopefully, cease in January. The request can be in the form of a telephone call, email, letter, or, in the worst of circumstances, an overnight delivery
package. The recipient of such requests should be honored; as such a request signifies one’s status in the pantheon of accomplishment in the academy. However, the normal first reaction evokes the Mark
Twain story about the man who was tarred and feathered and run out of town on a rail — “If it weren’t for the honor, I’d just as soon have walked.”

And what high honor would most intelligent academics decline? The dreaded request for an external letter of evaluation for an individual being considered by his or her college or university for promotion and/or tenure. I do not know the exact history of the expectation that candidates for promotion and tenure be evaluated by professionals in their field from outside the candidate’s university, but by the early 1980s such letters seemed to be a normative component of promotion dossiers. Those who send and receive such letters know the basic format: evaluate the candidate’s scholarship, place the candidate among his or her peers in the field of expertise, and state whether the candidate would be promoted and/or tenured at comparable institutions.

It was a combination of the zeal of youth and quest for professional recognition that filled me with glee and self-satisfaction the first few times I was asked to prepare an external evaluation. Twenty years later I view the prospect of “external evaluation season” with the same joy I experience when I go for a root canal procedure.

It is not that the actual task of reviewing a colleague’s scholarship and preparing a letter of evaluation is so onerous — it is not. What I simply hate is the nearly complete professional disrespect that has become a routine part of the process. The following, in no particular order, are my pet peeves:

  • The unsolicited request. Granted it is not every time, but at least two or three times a year an overnight package arrives containing a letter requesting an external review, a CV, and a four-inch stack of papers, offprints, and perhaps even a book (which I am supposed to then return).
  • The “do it yesterday” request. From the deadlines that accompany the request, I assume that my colleagues at other colleges and universities assume I am just sitting around reading The New York Times waiting impatiently for the opportunity to evaluate a colleague. Not very likely. It is incomprehensible to me that the individuals who select external reviewers, probably because of some perceived stature in the field, then go ahead and assume such a person will drop everything to prepare a careful and thoughtful evaluation.
  • Read everything the person ever wrote. The sending along a four-inch stack of reprints is just a waste of your money and my time. Most of us are just not going to read all this stuff, especially if we are given a short time frame. If the candidate is stellar and worthy of promotion, at least to professor, we have probably read the good stuff already.
  • The “reminder.” Sometime close to the deadline, if you have not yet submitted the evaluation, the requestor will inevitably send a reminder that the review is due “Friday.” Yes, I know the deadline is approaching. I also know you want it Friday to reduce your own anxiety — it is not like someone is going to spend the weekend reading my thoughtful prose. But the reminder would not be as aggravating if it were not for...
  • The complete lack of courtesy after the review has been submitted. Here is my scoreboard for this year. Seven requests for external reviews; five reminders, zero acknowledgements that the review was received (even though all were sent overnight — granted, because I was at the deadline), zero thank you’s; and in most years, zero follow-ups reporting that the individual had been promoted or tenured (I don’t expect to hear about negative decisions).

OK, so now I have vented. But that will not eliminate the process of impolitely seeking external evaluations. So, now let me propose some minor suggestions for infusing common, professional respect into the process:

  • Ask the reviewer if he or she has the time and would be willing to prepare an external review.
  • Think like an academic. Send the request and set a deadline that fits the academic calendar. Never send a request in November and expect a response by December; never send a request in March and expect a response by the end of the semester.
  • Prune the pile. Ask the candidate to select no more than three (3) of his or her best publications or the like.
  • Provide a pre-paid overnight mail label. Hey, if you want me to invest my time to do the review, at least invest $19 so you will get it back.
  • Acknowledge receiving the review. An e-mail or postcard would be just fine.
  • Say thank you. A note or even an e-mail would be fine. I will admit that some colleges can go a little over-the top. Years ago the University of Notre Dame paid me $100 for a review. That seemed a bit too much. However, one university just sent a colleague of mine a $20 gift certificate to Borders as a way or thanking her for her review. I believe my colleague will truly now look forward to doing external reviews for that institution.

I would strongly advise universities and colleges that seek external evaluations to consider all of the above suggestions. Otherwise, before too long, your requests will evoke the same response that telemarketers get from most people they call, and your response rate will be about the same as those of telemarketers.

Richard J. Gelles is dean of the School of Social Policy and Practice at the University of Pennsylvania.

Comments

letters of recommendation

Search committees should themselves request letters only for the candidates who are short-listed; they should not instruct candidates to ask for multiple letters to accompany an application. That way the reviewer is not asked to go to the trouble of writing a letter for someone who doesn’t have a real chance at the job.

Nina Garrett, Director of Language Study at Yale University, at 8:51 am EST on March 5, 2007

Those of us who review tenure or promotion cases are consultants. We should be reimbursed partially for our expertise.

A peeved reviewer, at 8:51 am EST on March 5, 2007

Could not agree more

“No good deed goes unpunished” is right! I may have gotten one letter of thanks in reponse to an external review for every ten I write. And it surely would be nice to hear whether the candidate succeeded or not.

Part of the problem is how many such letters there now are in a given year. We require six or seven for our tenure cases—-and I honestly don’t know whether WE send out letters of thanks and acknowledgment. I will now check that.

My problem has sometimes been the “other side” of what is described in this essay. At times I’ve gotten far too little on which to base a solid letter. Having to go back and ask for what should have been included the first time just makes the process more time consuming and complex.

All this said, however, this is an important process if done carefully and well. What I find depressing is when an administrator grabs on to one letter to the virtual exclusion of the rest to make a case. It happens too often. And that demeans the hard work of the writers.

And now I have to break this off as I have a review letter to write today!

Chris Sterling, professor at George Washington University, at 8:51 am EST on March 5, 2007

It reads like the checklist I give out to students requesting recommendations for transfers. I actually had one student I barely remembered walk up and hand me an evaluation form for a character reference for a religious college and ask me to send it. I sent it back to her and politely declined.

Jane, at 9:15 am EST on March 5, 2007

A Much Needed Lesson in Manners

Thank you for this call for consideration. Manners seem to be lacking in many areas of academic administration. The failure of common decency is also prevalent in the hiring process. This year, in my coaching practice, I’ve had six faculty clients on the job market and five have experienced unecessary unresponsiveness on the part of hiring committees. When these professosrs are NOT invited for an interview they have rarely been notified that their applications have been unsuccessful. In some cases, they have telephoned months later just to make sure the job was filled. A lack of notification is also common even when my clients have been invited for interviews and are clearly among the top candidates for the jobs. Routinely, the interviewees are told that they will be notified by a certain date, but then the specified date comes and goes without contact. Several times for more than a month. And even, in one case, when the candidate has been offerred the job. What is this about? Why the rudeness? Why not a quick message letting the applicants know that: a) they haven’t gotten the job b) the committee has not yet met c) the job has been offerred to someone else but that person has not yet accepted d) the administration has withdrawn funding for the position e) the department has decided not to fill the job this yearetc., etc.,

This common practice of leaving candidates in the dark adds to the anxiety of the job hunt. It is also against the interests of the department seeking to hire new faculty members because it leaves a sour taste in the mouths of candidates, which is especially detrimental when the candidate is subsequently hired.

Mary McKinney, Ph.D., Clinical Psychologist & Academic Coach at http://www.SuccessfulAcademic.com, at 9:21 am EST on March 5, 2007

nice thank-you

I once got flowers as a thank-you gift from a university I reviewed for. A lovely bouquet delivered to my office brightened my day a lot more than the $40 in an honorarium check would have.

occasional reviewer, at 10:10 am EST on March 5, 2007

Our Unprofessional Profession

Dean Gelles’s polite cry of pain touched a nerve in this reader, and I am sure in many another. At some point nearly 25 years ago I decided to “act out” my objections to the practice he refers to on a single ground: the failure of academic institutions, even when they act with reasonable human decency in all other respects, to offer anything like a proper reward for our time-consuming confidential judgments of colleagues’ work. In 1994 I “formalized” my position, composing the following response, which I have sent to all those requesting my “important” (even “essential") advice in this regard ever since. I think I have had one taker since then. The result is that, until I made a mistake and assumed that a recent requester (on behalf of an undoubtedly esteemed university) was offering an honorarium (shame on me!), I have not had to spend my time writing analyses of the work of others.

I append a copy of that letter for those interested, in hopes that others will join me in the effort to call a disgraceful bluff on the part of organizations that should know better. The text (I apologize for the length) is as follows:

REFLECTIONS ON A SORE POINT

While the reasons which prompt the administrations of colleges and universities to look for external evaluation of those members of their teaching staffs whom they consider for continuing appointment are self-evident and understandable, the fact that they are usually willing to offer little or no remuneration for such professional service is dismaying. Can one imagine a law firm asking for such advice concerning a colleague being considered for inclusion in a partnership from a partner of another firm without also offering fairly generous compensation for his or her time and judgment? I think not.

I would add that requests for external evaluation of already tenured members seem to me to lose the one solid ground for appeal which those for help with appointments to tenure possess. For it is in fact of little interest to the profession whether or not Professor X goes up in rank or salary or not, no matter how important such decisions are to Professor X.

My own past experience when I acceded to such requests is that I have spent from one to two full work-days with them, time stolen from my own work, which I nonetheless gave because of what others assured me was my “obligation to the profession.” Some time ago it finally dawned upon me that this “obligation” was in fact a one-way street: I was “obliged"; those who sought my advice were not, it being theirs merely to ask for my best professional judgment.

In light of such considerations, I some years ago made a decision which continues to seem just to me. If my schedule permits me to be involved in these exercises of judgment, my fee is $500.

The result of this decision is that I have been spared doing any more evaluations of this kind. And that result, which is pleasing in itself in some respects, is, however, troubling on another score. If, as we are all assured, this form of scholarly good citizenship is so important, why is it not budgeted for? It is my hope that one day it will be. Until then, I will continue to offer my services, when they are sought, for what seems to me a modest price. I am sorry if my behavior seems recalcitrant, but hope that in my own small way I may help to amend a situation which I consider deplorable.

There is one other thing, perhaps the most important thing. It must be clear that my position with regards to the larger matter at stake here must in no way be taken to reflect negatively on the candidate for promotion. While I trust that no one would so construe this response, I want to underline that fact.

Robert Hollander, Prof, in Eur. Lit., Emeritus at Princeton Univ., at 12:15 pm EST on March 5, 2007

A Process Out of Control

The review process for tenure, promotion, and hire is is a process out of control.

EXAMPLES: A couple of years ago (and it may still be true) The University of Southern California’s Business School required required 12 (that’s right TWELVE) letters for a single case. When I know such is the case, unless the person is a friend, I decline the request. Example: If I recommend someone I no longer write a balanced review because I know that one even remotely negative point is seized upon by someone to say no. Example: I make sure that I don’t write too short or too long a positive review (a little under 2 pages seems to be optimal) because those are taken as negative signs. Example: Send letters with applications by your doctoral students (noted by an earlier response to this article). I do it because of the student’s need for a position but I (and I assume others) add the requesting institution to my list of undesirables. Example: You receive a request for a person who works in an area outside your competence. Example: E-mail responses are still not accepted a quarter century after BITNET became operationalWHAT IT BOILS DOWN TO:

1. Universities and colleges don’t believe what they see in front of their nose. For tenure and promotion they’ve lived with the candidate for 5 or more years and they ask for recommendations from people who might have met the candidate briefly once at a national meeting. 2. Universities and colleges are celebrity hunters, no different than papparazzi. A letter by a well known person is treasured and valued more than a lesser person’s 3. Universities allow candidates to name people who should be asked. The wise candidate lists her or his friends. Such recommendations are window dressing since they only yield letters of praise. They contain no real information. 4. The key question is often: “Would you tenure this individual at your institution?” The question begs the issue since what we look for is often much, much different than what the requestor tells you they looks for in their decision. 5. By relying on outside input, faculty and administrators reduce their own workload at the expense of the outsiders. 5. Recommendations are considered a free good. Deans and committee members don’t value the work that went into the recommendation since they don’t pay for it.Yet, hundreds of dollars are spent by other schools on the time and physical costs of those letters. Furthermore, the attitude shows up in the requestor’s institution as well since institutions don’t give credit for such work when their own people are doing it for someone else. 7. Letters don’t change the politics of the situation. A committee member or administrator who opposes a promotion can always find reasons for saying no, no matter what the letters say.

Paul, at 1:21 pm EST on March 5, 2007

Proper thanks

Being an academic means being engaged in constant review and evaluation of others, and being reviewed. We evaluate students, former students, colleagues, and even our Deans and other administrative superiors.

I assume that the review of colleagues is a kind of service, and that as a member of the faculty of a research university, I may be able to offer some guidance in my comments. I always write careful letters that outline candidate strengths, but also suggest overlooked avenues for publication, concerns about heavy service loads (especially common when I review women candidates), etc.

Clearly, as an outside reviewer I may have advice not available within the candidate’s department. Too often people become hobbled by internal quirks or expectations for success.

I wrote three such letters this year. In each case, I had suitable time to respond, and received a prompt, warm thanks from the Dean. Maybe I am just lucky or my profession is more gracious; I am still in my 40s, so hardy prominent enough to warrant anything unusual.

I would love to hear the final outcome of such reviews (so I check the web the next year for promotions), but think a gift certificate for Borders is problematic. $20 is an insult for the time taken, and Borders is a schlepp for me. However, I can see an unusual book, a blooming plant or a bottle of wine as a gesture that would be very nice. So I would try not to be insulted by the means for selecting my own book, I suppose. Who would select and arrange this gift, though? The faculty (who are stretched thin) or the staff (who are stretched thinner)?

Thanks will come when I am requesting such letters and colleagues graciously take their time to respond.

Dana B, at 6:30 pm EST on March 5, 2007

“I think a gift certificate for Borders is problematic. $20 is an insult for the time taken, andBorders is a schlepp for me”

I agree that $20 seems a little chintzy (although kudos to the institution for even thinking of providing some renumeration). But the schlepp shouldn’t be a factor: simply think Borders.com (which takes you to Amazon.com, because they are web partners).

mkt, at 6:10 am EST on March 6, 2007

Having just been reviewed and promoted, and having to identify 7-10 people that I have NOT collaborated with ever who were willing to take the time to write thoughtful letters — I must say I am extremely grateful for the time and effort they gave. I approached each by email 5 months ahead of time with a weblink to my CV so they could decide if it would be a painful exercise or a pleasure and followed up to each of those with my promotion status when it was all done. I don’t know what my institution did...

I was grateful not only for their assistance in my review. But also, because it is the policy of my department head to share the letters, I was able to get some very appreciated feedback on my career to date from people who know. My department is multi-disciplinary and my colleagues just don’t know enough about my particular discipline to judge — so outside evaluation was almost more important to me than the review process itself.

CAM, at 10:10 pm EST on March 6, 2007

Mark Twain?

I’ve been asked to write many such letters, and I agree completely with the column and previous responses. Much as I love Mark Twain, I do notice he gets credit for a few more statements than he actually made. The tarred-and-feathered fellow on the rail who, except for the honor, would rather have walked was made famous by Abraham Lincoln.http://www.bartleby.com/73/1498.html

Steve Ehrmann, Director, Flashlight Program at The TLT Group, at 9:15 am EST on March 7, 2007

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