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A Defense of In-Person Education

September 8, 2008

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My dear friend Ina Jackson used to say, “Jane, we need to begin working those online courses. That’s the next thing they’re going to want.” I would reply, “Ina, I teach because I like people. When I can’t work with people any more, I’ll do something else.” What I did, in fact, was become certified to teach Orton-Gillingham, the intensive one-to-one method of teaching dyslexics to read that is the foundation of every contemporary phonetic reading program. It can’t be done online.

Obviously, online courses are a fine option for a lot of reasons. In fact, I’m enrolled in an online Ph.D. program right now because I don’t want to drive an hour each way to take classes at the nearest place offering a Ph.D. in my discipline. It doesn’t have a program that I’m interested in, either. So I’m glad online education is available.

As I work through the courses, though, I run into that irritating American love affair with the new. People keep posting discussions about how wonderful online courses are and what must be wrong with all those people who aren’t taking them. And I’m finding the assumption is that, of course, we are all planning to teach online ourselves. (It’s an education Ph.D.)

No, I’m not. I like people. And the more I participate in online learning, the more I understand why this is a good option for some people and a disastrous option for others. Unfortunately, our educational history is to attack the status quo and club it to death with the new. I am not the only person who remembers clearly how proud I was to be able to read, “Run, Spot, run!” No, I was not bored. I was thrilled that I could read this all by myself. And no grownup had ever read it to me, either! (No grownup would be such a fool.) Of course I didn’t go on reading Dick and Jane for very long. But someone with a Ph.D. in education decided those books bored 50 percent of the children, so the 50 percent I belonged to lost out. Kids don’t read Dick and Jane anymore. I’m worried that our infatuation with online learning will similarly get out of hand, making in-person courses difficult to find.

We all know about the time management and self-discipline issues that make online learning hard for some people. However, online learning won’t work for everyone for more reasons than those.

I work in a rural area where many of my students can’t afford computers. Some can’t afford an Internet hookup, and some, who have an Internet hookup, keep having it cut off for non-payment of bills. In the late ‘80s, my friend Molly was furious that her high school son’s class was told that no one could be an honors student who didn’t have a computer. If we insist everyone must own computers and take online courses, we’re pushing the people who most need education even further down the ladder.

Moreover, when you live in the North Country and are at the mercy of the National Grid, you can’t count on the electricity, especially in the winter. When the local weather is bad, the local schools close and the teachers know what’s going on. However, the headquarters of my online university are over 1,000 miles away. They don’t know what’s happening here, and if I lose electricity for 3 or 4 days (not unheard of), I can’t let them know. I can’t even get into the site to do my homework.

Some people can’t type. Responding to at least four discussions a week, in addition to homework, is hard enough for someone like me who types 100 words a minute; I can’t imagine doing it if I had to hunt and peck. Furthermore, students more proficient in speaking than writing really lose in online courses. The entire emphasis is on what they do poorly, with no chance to show what they do well.

In fact, with all the attention paid to Howard Gardner’s intelligences, I don’t understand why we insist that everyone be taught by a standard method and be measured by a single standard, regardless of the learning context or medium. The problem is more acute with online learning because the hyperlinks are immutable. Translation: you can’t (legally) change how the Web site is put together, and if your mind doesn’t work the way that programmer’s mind works, you’re in trouble. When you give me a textbook, I can open it at the back, the front, or the middle. I can rip out pages, if I want; I can write in it; I can read the titles and sub-titles, I can manipulate it. I can’t manipulate those hyperlinks -- I have to follow them the way the programmer laid them down. Even the instructor can’t change the links, which is why several of us did an assignment on the syllabus that the instructor canceled but can’t delete. He assumed that if it wasn’t listed in the turn-in section, we’d know it wasn’t due. While some people find that online courses present the ultimate in flexible tools, others, like me, find hyperlinks confining.

Different minds process differently. My training has taught me a lot about how different minds process information. I once had the great privilege of teaching a dyslexic young man to read. He described to me how he can visualize and manipulate images in his mind. “It’s easy,” he said. No wonder he’s so good at his job, which involves medical imaging devices. When he sees the pictorial result, he has a mental image of what it looks like in three dimensions and what changes will look like. I have no idea what he’s talking about. When I look at a road map, I see lines. In fact, I sometimes put the map down on the floor and stand on it to figure out whether to turn right or left. However, I can tell from the design of my online courses that the person who designed the hyperlinks has the kind of mind that plans by clustering bubbles. I don’t. I taught Brian to read in the way that worked with his mind, but the person who programmed my course links has no such option.

I remember people by their presence, not their names. I look at my gradebook from three semesters back and go, “Huh?” at the names, but I’ll run into a student and say, “Yes, I remember you. You were in my 101 three years ago in that awful basement room; you always sat under the window and you wrote that really interesting paper on military intelligence.” Online, all I see are names. We’re up to about 800 posts in the “discussion” section -- a lot of it is chit-chat -- so when I remember that I want to add something to what I said to someone last week, all I have is 25 names and 800 posts to scroll through. I can’t remember who said what, so I don’t bother.

An important feature of Orton-Gillingham is the emphasis on multi-sensory learning. It’s the hardest thing for most O-G tutors I know to practice, and the more I do it, the more I realize how important it is. “Uh!” I’ll say to a student I’m working with privately, as I double over with my arms across my stomach. “Uh! It’s the sound you make when you get hit in the stomach and you bend over and look just the like letter U that makes that sound.” One semester I could watch one of my dyslexic students gently touch his stomach every time he sounded out a new word with a short U. When I teach description in the winter, I bring in cinnamon sticks. “Shut your eyes and smell. Taste. Listen. Write down the words that come to your mind. Use all your senses.” (In the spring, we go outside and, like Ferdinand, smell the flowers.)

Online learning is uni-sensory. You look. Period. You’re not even required to read out loud, so the oral/aural component is missing. (“Read the assignment out loud,” I said to a student in the tutoring center of an assignment that appeared impossible. “Oh!” he said halfway through, having missed the essential clause when he read it silently.) They try to vary things with cute little videos with the canned speeches. Having sat in a classroom mesmerized by the words and actions of brilliant lecturers -- Helen Vendler, Margaret Miles, Elaine Scarry, Sol Gittelman, James Kugel -- I know those canned things have as much in common with teaching as cardboard has with a brick wall.

Online learning is a wonderful tool. It works well for some people. Some of us endure it. And for some, like my wonderful, dyslexic friend Lynn, who mourns the fact that she had no option but to take an online course and ruin her grade-point-average with a B-, it doesn’t work at all. When the time comes to enroll in a Ph.D. program, she’s planning to move to where she can attend classes because she knows exactly how she learns. Assuming, that is, that on-site classes are still available.

Jane Arnold is the reading specialist and assistant professor of English at Adirondack Community College.

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Comments on A Defense of In-Person Education

  • It's Not the Platform ... It's the Implementation
  • Posted by NL on September 8, 2008 at 8:10am EDT
  • This is an excellent essay on the deplorable state of online education. I'm afraid that Ms. Arnold describes an all too common perception of online education, even among those with educational credentials.

    The obvious stepping off spot:
    Nobody wants to do away with classroom based instruction. It's one of those dog-whistle issues that gets trotted out periodically. The idea that Ms. Arnold is going into a field that cannot be encoded for transmission is laudable, but beside the point. There are a lot of fields just like that. There are some things that just can't be digitized.

    The part that got me was "I teach because I like people. When I can’t work with people any more, I’ll do something else."

    Excuse me? Those aren't people on the other end of the connection? We don't have human fingers on the keys and human minds trying to learn?

    I understand what she's saying, but poor implementations of online delivery are not what online education is about. The major learner management platform enforces this idea of isolation by preventing student interaction with the other people involved in the class. This unfortunate isolationism is a result of the design, however, and not something required by online delivery. The sad part is that it can be easily overcome, but most online instructors aren't even aware that it's a problem, let alone have the savvy to fix it.

    "Online learning is uni-sensory. You look. Period. You’re not even required to read out loud, so the oral/aural component is missing. ... They try to vary things with cute little videos with the canned speeches."

    There wasn't much reading aloud from any of my textbooks in college. Maybe there should have been. I can think of a couple of classes where reading aloud from the text would have been more interesting than the lectures. The "cute little videos with the canned speeches" are the best examples of worst practice going. So why is that the norm?

    Most online courses are shovel-ware with discussion boards. Most use platforms that enforce the isolation of students from the teacher and from each other. Most teachers in these environments, led on by the belief that if they just fill in the form, they'll have a valid and useful online course, fail to understand the underlying realities of working online. The vast majority of online instructors are so unskilled in using the tools that they are completely oblivious to the errors they're making, let alone the potential of the platform.

    Let's start by addressing some of the root causes of this and begin getting teachers who work in online environments the skills and knowledge they need to avoid the pitfalls that result in a PhD student in education believing that working online means you don't get to work with people.

  • And continuing...
  • Posted by Edward Winslow , A tired "refired" old Professor on September 8, 2008 at 9:30am EDT
  • Thanks NL! You saved me a lot of time by capturing the same thoughts I had as I read through this "critique". Consider this as
    well: Today, online learning is in the "One Room School phase" and will be developing conceptually as the years go by. Our problem, as old folks, (and I'm including those who are currently in school) is that we haven't yet creatively removed ourselves from the "box" that contains our thinking.

    If she truly "likes" people she would be now expanding her thinking and creatively develop the technology into new ways to facilitate in-person learning ("education" is a passe term) by the very people she likes. Quit thinking like a "teacher" who will ultimately walk away from the "Student" and become a facilitator of the learning process of those who are learning and will lead us in the future.

  • Nutrition and Diet Therapy
  • Posted by Betty at WNCC on September 8, 2008 at 11:05am EDT
  • I have taught on-line for several semesters in a community college in a rural area. This is after teaching, as adjunct faculty for many, many years in the classroom.
    From "day one" I have required on-line discussion, as well as a profile. Sometimes I think I know these students better than classroom students! And, students who say they would never "talk" in class often will open up on line.
    I need to give credit to my mentor, who is responsible for on-line classes. She gave me MANY good ideas.
    Betty in Nebraska

  • Posted by Jim on September 8, 2008 at 12:15pm EDT
  • Thank you very much; this was an excellent opinion piece that points out some of the problems with the fad of online education. Note that I did not say online education is bad; I said that the fad was bad. As Ms. Arnold pointed out with her "Dick and Jane" analogy, the danger is in throwing out in-person education for the latest high tech bling.

    NL is correct in commenting about "poor implementations" but unfortunately (despite a few shining exceptions) the bulk of online education consists of poor implementations. I think eventually we will get there but right now the technology (in all aspects: hardware, software, human factors design, content, reliability, and implementation)is still not read for prime time. However, even when it does all work, there will still be situations with a need for in-person education until we get to the point where telepresence is as good as reality.

  • Paranoid Brave New World Apparition
  • Posted by Anna R. Ball , PhD student at University of New Orleans on September 8, 2008 at 12:25pm EDT
  • The idea that online courses will eventually take over in-class courses is a paranoid Brave New World apparition. Offering on-line courses in conjunction with classroom courses only opens more opportunities for higher education to people who would not otherwise be able to physically attend an institution. It certainly is not taking away educational opportunities. In theory, a key American value is based on equality of opportunity, therefore, the more educational opportunities that become available, the closer we could potentially come to that ideal… if it is attainable at all.

    Furthermore, the complaint that "our educational history is to attack the status quo and club it to death with the new" is totally unfounded. In fact, it is incredibly difficult to break through the status quo. Institutions of higher education are generally exceedingly behind the rest of the world when it comes to technology. Perhaps this is primarily or wholly due to budgetary issues, but I would argue that the slow rate of technological advancement is at least due in part to techno-phobia, and a fear of abandoning the status quo. Even worse, the only reason some institutions have even begun to offer online courses is because they see them as “money-makers,” instead of attempting to embrace them as a means to providing educational opportunities to a broader population of students.

    If your instructor does not know how to take a hyperlink off a page, it is probably not because it isn't possible, but because he/she wasn't given the correct training for using the application, or didn't seek out the solution… this is one of the most basic of tasks. Because institutional administrations and even faculty often just think of online courses as money makers, instructors aren’t given the training they need to fully utilize these platforms. And because instructors don’t take them seriously as true learning programs, they don’t put the time and energy into finding creative solutions for making the courses worthwhile. Instructors who see online courses for what they should be – a new mode of educational opportunity - are successful at facilitating a meaningful learning environment online.

  • Online Grad School
  • Posted by Kim on September 8, 2008 at 3:10pm EDT
  • I want desperately to pursue my PhD in Education online. I have become discouraged due to several dissenters and potential employers' views regarding online schools in general and for PhDs in education in particular. What university do you attend and how has your experience been?

  • I fully support online educational environments
  • Posted by Shari on September 8, 2008 at 3:10pm EDT
  • I read this with interest as I just graduated with my PhD from Walden University (an online University that has been around 30+ years) and I work for a traditional University. Personally I got much more out of my experience in the online environment. I don't get a whole lot of information out of the traditional lecture formate and found that I learned more from having to actually be responsible for finding out information on my own than being spoon-fed the information by a professor. I am more adept at searching for information via library databases and tackling textbooks than I ever was as an undergrad or Masters student.

  • Missing the point
  • Posted by Dr. F. Gump on September 8, 2008 at 3:20pm EDT
  • Those who seem entirely too quick to defend on-line or distance learning have missed, I believe, the author's primary points.

    Technological gaps, preferred learning styles, economic gaps, and disparities in basic reading and typing speed.

    In class, many of my current peers attempt to offer multi-media communication options. My students have scoured the web and share videos, animated slide productions, etc. and it is good. We have even talked about adding web-cams for the discussion board and/or for chat.

    Why? Many of our current students are deficient in typing skills. Just as it takes me only minutes to type up this response, it would take some of my students an hour.

    If - that is, only if they had a computer at home or in a nearby public library. Many of the poor readers and slow typists laugh at the idea of coming in to school early, to locate an available computer (at school) to send an email to me - at school.

    They would much rather come and talk to me in person, call (if they can catch me between buildings), or present orally in class; anything, anything other than typing and reading back and forth.

    These "latter" or "other" students love the web cam idea, if we could have it available in the computer lab; however, another idea that makes them laugh, is their mental picture of thirty-five or forty students in the lab providing a noisy backdrop for each web cam session.

    Our IT director laughs too, at the band-width needs to provide all the web cams and high-speed feeds required for video, web radio, and all the other downloads our students and instructors dream about.

    If I remember the technique, perhaps I can still find a pen and fill out a purchase order for laptops w/webcams and wireless cards to loan out to my students. That p.o. request ought to make someone in accounting laugh, and not just at my atrophied penmanship skills.

  • A little common sense is needed here
  • Posted by CB in Chicago on September 8, 2008 at 4:05pm EDT
  • 1. On-line courses do not work when people have inadequate access to computers or who lack the computer or keyboard skills to use them. So we shouldn't try to force on-line learning in these situations.

    2. Some content can be taught only in person. This means it should be taught in person. (But we need to examine our assumptions here so as not to rule out possibilities due to habit.)

    3. Instructors are sometimes asked to use on-line learning without adequate training. This failure is costly in time and money. Everyone who teaches on-line should be required to take a course or test out of it.

    4. There are lots of ways to provide interaction and personal contact: webex/conference calls; webinars; webcams; e-mail; academic chatrooms; etc. But untrained people are not aware or do not know how to use these tools. Teachers and students must have opportunities to learn.

    All technology also has the potential for misuse and abuse (e.g., 'talking head' video still rules 60 years after commercial television). Distance learning is here and has great potential for bringing the very best instructors to remote populations.

  • Distance Education
  • Posted by Bob Jensen , Professor of Accounting Emeritus at Trinity University (San Antonio) on September 8, 2008 at 5:50pm EDT
  • Both you and your friend are presenting generalizations based upon very limited anecdotal experience.

    When done well (especially with instant messaging and team projects) distance education is more "in-person" than onsite education --- http://www.cs.trinity.edu/~rjensen/002cpe/Dunbar2002.htm

    Extensive long-term research studies like the SCALE project at the University of Illinois found that students learn better in online courses relative to onsite courses taught by the same instructors --- http://www.trinity.edu/rjensen/255wp.htm

    There is a dark side, but you didn't touch on the dark side issues --- http://www.trinity.edu/rjensen/000aaa/theworry.htm

    Education Technology and Distance Education Highlights --- http://www.trinity.edu/rjensen/000aaa/0000start.htm

  • online learning constrained by temporal classrooms
  • Posted by Olivia , Librarian at Camden County College on September 9, 2008 at 9:05am EDT
  • I've been pondering online instruction a lot lately, and I've begun to think along the lines of Mr. Winslow as posted here: that online instruction has thus far relied on traditional (in-person) instruction as its model, where in fact it's a completely different beast. The common structure of an online classroom tries to reflect or mimic what happens in a physical classroom, but in fact the online classroom has the capacity to do 'more.' (Or is it less, when the subject is taught or the student learns better in person?)

    The point is, I think online learning will improve once it breaks free of its roots in the physical classroom, which currently constrain it from reaching its full potential.

  • Online Learning/teaching
  • Posted by Ms.L , instructor at Century College on September 10, 2008 at 8:55am EDT
  • After reading this article, I once again feel confused by the perceived need to defend face-to-face education. Can't online be in addition to, another alternative, an expansion of options? Why do those who choose not to learn online and/or not to teach online, try to take the online option down a notch? I think that the excitement generated by something new shouldn't be confused with an eagerness to replace learning situations that have obviously worked for some in the past. We need to reach more students than we needed to reach in the past. New learning (and teaching) options speak to this need. Let's celebrate our successes and keep pressing on to find new ways to reach those that we have still not succeeded in reaching.

  • See also
  • Posted by R. Faivre , Associate Professor at ACC - SUNY on September 18, 2008 at 4:50pm EDT
  • For further points of critique, see also, Ebert and Zavarzadeh, on "e-education," originally in the L. A. Times and available online at the following URL:
    http://www.ed-x.com/newsdesc.asp?pType=1&NewsID=5725

  • Posted by capellagrl on November 18, 2008 at 10:05am EST
  • I am currently an online student in a doctoral program. I completed my Master's online as well. I look at the quality of the ground school and see there is work to be done as in all educational programs. I also look at the disparity in ground schools in the area of underrepresented minorities. I enjoy the online environment and adapted well. I believe it all comes down to money. Traditional schools are seeing a rise in online enrollment and see their dollars move from the financial statements. Anything new is scoffed when it bumps up against a traditional regime. If online is not for you then do not teach or take classes those are your options. As far as plagiarism and not knowing who the student is on the other side of the screen, students cheat in front of the teacher in a classroom so your point............? If one is going to do wrong that is their intent regardless of where it is done or how. We are in an age that innovations are happening everyday. It surprises me that there are so many so-called educators are stuck in a box. How does one think education has evolved if someone did not step out the box? People learn differently and that should be respected.

  • On-line Education
  • Posted by Charlotte Fahey , Executive Director at Literacy Volunteers of America-Ocean County, Inc. on September 13, 2009 at 3:30pm EDT
  • I will complete my online degree requirements in Oct. 2009, for an MA in Adult Education and Training. I have loved every minute of it (well almost). It was clear to me from the beginning that this was a format in which I could excel. It also occurred to me that it must be extraordinarily difficult for audio/kinesthetic/tactile learners. Not all instructors functioned up to the standards I hoped to find. However, the majority of them were diligent, kowledgeable, and sported impressive subject matter credentials. The current emphasis on learning teams was often a burdensome exercise in patience with students who were not as obsessive compulsive about accuracy, timeliness, and responsibility. This is a format that suits certain students and certain circumstances. I believe that it is a viable option relevant to F2F if instructors are screened properly. At the University of Phoenix there is a mandated evaluation after each class that allows for opinion on both content and character. Hopefully, administrators use this information wisely.

    I happened on this site when looking for help in working with an adult male who has a form of dyslexia. I would like to know where I can be directed for 'free' assistance in this endeavor. I am not a reading specialist but I have been siccessfully tutoring adults with reading difficulties off and on for 40 years. My organization operates on a shoe string so purchasing a product is not an option.